FAQs and Resources

Logging into Intelligo/Setting up your Individual Account

Q: How do I log into Intelligo?

A: If you have an individual account (login) on any AHA website, log in using your AHA username (email) and password. For example, if you’re an AHA Instructor, log into Intelligo using your AHA Instructor Network account.

If you do not have an AHA account, on the Intelligo homepage, click Signin/Signup, then select “Create an account.” You’ll be able to use this account login when using other AHA websites.

How-To Guide - Create an AHA Account (PDF)

Q: I’m having trouble logging into Intelligo. Who can I contact for help?

A: If you have followed the steps above and are still having problems, contact:

AHA Login Assistance

By Phone:  1-888-242-8883; available Monday – Friday, 8:00 a.m. – 5:00 p.m., Central Time

By Email: eLearning.help@heart.org

Intelligo "Organizations"

Q: What is a Intelligo "Organization"?

A: An Organization can be a Training Center, Training Site, or any other purchasing group.

Q: Why would I need to create an Organization in Intelligo?

A: You can shop for yourself on Intelligo anytime; however, to do the following things in Intelligo, you will need to create a new Organization:

• • Add other users who can order
• • Apply for invoicing
• • Indicate tax-exempt status
• • Order a quantity of 2 or more

Q: How do I set up a new Organization to shop on behalf of in Intelligo?

A: To set up an Organization to shop on behalf of, click on your profile and select My Organizations. From there, click “Create new organization account,” and complete the requested information.

When you set up your Organization account, please make sure to add all Users who will be ordering on behalf of the Organization (and/or using an Organization’s approved invoicing account, if applicable). See Adding Users section below for more information.

How-To Guide - Create an Organization (PDF)

Intelligo "Users"

Q: What is a User for a Intelligo Organization?

A: A User is someone who is designated to order on behalf of an Organization.

Q: How do I add users to an Organization in Intelligo?

A: To add users who can shop for your organization, go to your profile and select My Organizations. Click the users icon or "View / Edit" link within the Organization block. Click “Add a New User” and enter the user’s information. Please note, the email address you enter will be the one the new user uses to log into Intelligo to see your organization.

Please note the following regarding adding Users:

•When adding a User, the email address you enter will be the one the new User uses to log into Intelligo to see your Organization.

•If the User you are adding to your Organization already has an account with Intelligo, you will want to make sure to use the email address for the User’s current account to ensure they can access your Organization and, if applicable, your Organization’s invoice account.

How-To Guide -  Adding a User to an Organization (PDF)

Q: How do I delete a User who should no longer have access to my Organization?

A: To delete users from your Organization, go to your profile and select My Organizations. Click the users icon or "View / Edit" link on the Organization block. On the User Management screen, you will see a trashcan icon and “Remove” next to the names of your Organization’s Users. Click Remove next to the User you want to delete. You will be asked to confirm removal.

Placing Your Order

Q: How do I place an order with Intelligo?

A: You can shop for yourself or for an Organization online at Intelligohub.org. If you need assistance ordering by phone, you can call 877-340-9899; available Monday – Friday, 8:00 a.m. – 6:00 p.m., Central Time.

How-To Guide - Place an Order (PDF)

Q: What are my payment options for orders placed on Intelligo?

A: You can place an order on Intelligo using a credit card at any time. Please note, when placing credit card orders, the billing address you enter in checkout must match the billing address for your credit card. Accepted credit cards include Visa, MasterCard, American Express, Discover, JCB, and UnionPay.

Payment by invoice/purchase order is also available for approved customers.

Q: Is there a credit card limit for purchasing products?

A: Yes, the maximum purchase by credit card is $10,000. Customers who need to purchase more than $10,000 of product in an order should apply for an invoice account with the AHA.

Q: How can I print a receipt for my Intelligo order?

A: You can print a receipt for your Intelligo order from your Intelligo account. Simply login to your account, click on your profile and select Order History from the dropdown menu. Next, click on the "View Receipt" link on the order that you would like to print. On the order details screen click the printer icon or "Print Receipt" link and a printable version of your receipt will open in a new tab.

Invoicing & Purchase Orders

Q: How do I apply for invoicing with Intelligo?

A: If you would like to request that your Organization be able to pay via invoice, you can apply for a line of credit with Intelligo. To apply for invoicing, simply visit your Organizations page in your account, click the “Apply for invoicing” link in the Organization for which you are applying, and complete the credit application. Additional information can be found at store.intelligohub.org/invoicing

NOTE: Purchase Orders (POs) Before sending any POs to Intelligo, you must first have an Organization set up in Intelligo, and have applied and been approved for an invoicing account with the AHA. Any individual who will be submitting POs must be an active user with the Organization. A user that has been added to an Organization must log into Intelligo before they are ‘active.’ Sending POs to Intelligo prior to taking these steps may delay processing of your PO.

How-To Guide - Apply for Invoicing (PDF)

Q: How long after I apply for an invoice account with the AHA will I receive notice I’ve been approved or denied?

A: It may take up to 2 weeks to receive approval (or denial) of your invoice account.

Receiving/Paying Intelligo Invoices

Q: When will I receive my invoice?

A: Invoice customers (who have placed an order using their invoice account) should expect to receive their invoice weekly on Mondays for the previous week’s orders.

Q: Where will my invoice be sent?

A: Your invoice will be sent to the contact email that was used to apply for your Organization’s invoice account invoicing originally, unless you’ve edited this information on Intelligo.

Q: How do I pay my invoice?

A: There are two ways invoice customers may pay their Intelligo invoice: by check or ACH (electronic payment). Please note that invoices may not be paid by credit card or electronic credit card.

Invoice customers can find specific information on where to send payment by check or ACH on page two of their Intelligo invoice.

Receiving/Accessing Digital Products

Q: How do I access digital products purchased from Intelligo?

A: From your Order History page, you can easily access your purchased digital products.

• • If you purchased a Subscription or Premium Course for yourself, go to My Intelligo.
• • If you purchased Subscriptions or Premium Courses for your Organization, go to Intelligo License Management to manage inventory.
• • If you purchased eCards, view your eCard inventory.

How-To Guide - Accessing Digital Products